Terms & Conditions
Thank you for visiting gianninacastillo.com hereafter referred to as “the site”.
These terms and conditions apply to all gianninacastillo website visitors, thus we urge you to read them carefully before using gianninacastillo.com operated by gianninacastillo (“us”, “we”, or “our”).
Kindly note that all written terms & conditions can be subjected to change at any given time and it is to you to check them regularly before proceeding with any purchase.
Your access and use of our website is conditioned on your acceptance of these terms & conditions.
If you have any queries relating to our terms & conditions, please make sure to contact us before placing an order.
General Information
When purchasing through gianninacastillo.com, you undertake that all products ordered by you are for your own personal use or re-gift only and are not subjected for resale.
To complete purchases through the site, customers will be asked to provide true personal details; real name, phone number, full address, email address, credit or debit card information and other requested details as indicated.
Inaccurate customer information constitutes a breach of the site’s terms & conditions and as such may result in the termination of the account.
Upon registration, customers will provide the site with both an email address and password. Customers will solely be responsible for all action taking under that account. Thus, all personal information provided to the site including but not limited to the password should remain confidential and one must not disclose any detail information around the account to anyone.
You warrant that all payment details provided to the site upon ordering or purchasing are your own and you are the person referred to the billing details filled. By submitting all the above stated information, you grant us the right to provide all given details to third parties for purposes of facilitating the completion of your order, purchase and shipment.
Gianninacastillo.com reserves the right to question multiple quantities of an item being shipped to any one customer, postal address or multiple account with the same payment details. And as such the site reserves the right to limit, prohibit and cancel orders that appear to be placed by dealers, resellers or distributors.
Purchase & Order
As stated above, upon order you agree that any and all information provided are accurate and complete.
All orders are subject to acceptance and availability of stock.
Upon ordering and purchasing a product, the customer will receive a confirmation email to the email address given in your order form. Confirmation email will detail product(s) ordered, payment method, cost and usual delivery times.
If gianninacastillo.com does not have enough stock to deliver the product you have purchased, they will be made to order and this process takes 10-15 days.
It is the sole responsibility of the customer to check all details provided on the purchase confirmation email are correct and contact us on info@gianninacastillo.com as soon as possible if any detail is inaccurate.
If for any given circumstance the order has not been accepted, you will instantly receive an email explaining the reasons why.
Delivery
The delivery period shared via the confirmation email is approximate. Goods will be sent to the address provided by you at checkout.
Kindly note that all international shipments may be subject to cross-border inspections by customs authorities.
Price & Payment Method
gianninacastillo.com reserves the right to change and amend the prices of any given product displayed on the site at any time and without prior notice.
We accept both credit and debit cards, Visa and MasterCard. Payment is debited from your card when we process your order.
Cancelations
If you haven’t completed the checkout process, you may clear the items in your shopping cart at any time by clicking the ‘delete’ button next to the product you do not wish to purchase.
If you have placed an order but then decided to change or cancel it, please email us at info@gianninacastillo.com as soon as you can. We will try our best to make any changes; however, cannot guarantee that we will be able to do so as the order may have been already processed or dispatched.
If a cancelation is confirmed, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 14 days of the order placement.
Exchange procedure
Exchange that are damaged, will not be accepted and may be sent back to the customer. Customers will be liable to shipping charges when returning any item to gianninacastillo.com, except if the return is as a result of an error that has occurred from our side.
International policy
For all orders shipped outside of Lebanon, check delivery and returns for customs and VAT.
Errors & Inaccuracies
At gianninacastillo.com, we will be more than happy to exchange for the same product purchased if the ones shipped arrives damaged or incorrectly shipped by our sale representatives. However, as previously mentioned this is only applicable within 10 days from the date of dispatch.
Kindly email us on info@gianninacastillo.com to discuss your claim.
Third party information
We at gianninacastillo.com may include hyperlinks on this site redirecting the customers to other websites or resources operated by parties other than gianninacastillo.com, including but not limited to other advertisers.
Please note that we cannot be held responsible for any material, products or prices published on these third party websites.
Agreement & Applicable Law
All the above stated terms & conditions constitutes the entire agreement between you and gianninacastillo.com regarding your use of this site.
These terms & conditions have been written in English and shall be governed by the Lebanese laws.
Respect of your Privacy
www.gianninacastillo.com respects all personal information you use when placing an order on our website. This personal information is protected and exclusively reserved for use by our team. You have the right to modify, correct or delete any personal information concerning you. You may exercise this right by contacting us at info@gianninacastillo.com
Security
www.gianninacastillo.com ensures secure online payment by debit or credit card, thanks to its payment system, entrusted to a company specializing in secure online payment. www.gianninacastillo.com guarantees the total confidentiality of your bank details, secured by SSL protocol, which automatically controls the validity of your access rights when you pay by debit or credit card and encrypts all data exchanges. We never access or store any information concerning your debit or credit card.
Customer Service
You can contact our customer service by email on info@gianninacastillo.com or by telephone on +961 78 508 583 from Monday to Friday between 09:00am and 05:00pm, Lebanon local time (GMT +2).